How do I return an item?

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting us through [email protected]

Unless an item is noted that it cannot be returned or has a different return policy time period, we accept returns for refund 30 calendar days after delivery of the product.

 

Free returns 

  • A prepaid return label is provided to customers returning their items within the 30 day return period.

  •  Items must be in unaltered and unused condition, without showing signs of wear or damage in any way.



Warranty Information

We offer a 1-year warranty on all hardware issues for our Desktop and ALL In One computers. Laptops and Chromebooks include a 90 Day Warranty that covers part and labor*.  

The warranty covers hardware issues only and excludes problems caused by abuse or tampering with components. Installation issues with products purchased elsewhere will not be covered in our warranty. Problems from installing internet service need to be directed to your ISP (Internet Service Provider) directly. Warranty does not cover any third-party software problems and unauthorized repairs/upgrades. We strive to bring you the best experience possible with our store and our products. If you experience any difficulties, please feel free to contact our customer service department at [email protected].



IMPORTANT: 

*Your refurbished laptop may include the original battery.  We have no way of knowing how long the battery will hold a charge, but we do guarantee the laptop will function utilizing the AC adapter included with your purchase.

NOTE: New batteries can be purchased inexpensively from vendors from Amazon or eBay, depending on your laptop model will have 2 to 10 hrs of charge time.